Integrating Healthcare Associates have the ability to support your organization through remote system operations. This service aids your organization by supplementing your team by performing daily and routine operational maintenance activities. We have experience in a vast array of vendor products and have standard procedures either in place or developed around each maintenance function performed to assure a standard process is followed. We have the ability to support your organization through remote system and application maintenance.

IHA's Remote Operations Service can help your organizations healthcare information system.

Our remote system operations team is made up of analysts who are experienced in a broad range of healthcare specific and mainstream applications and technologies. This allows us to leverage our application knowledge and technology experience to add value to your existing processes and business needs.

Highlights of this Service Include:

Routine Application Maintenance
There are many routine tasks that IHA can manage from an application level. Some of them would be the active review and working of application error queues or HL7 transaction error queues, the shutdown and startup of HL7 interfaces or other healthcare applications as well as updates to the Doctor Master, Formulary and other Dictionaries.

Technology Maintenance
Tasks can be at the platform level where we might assist or perform routine monthly O/S server patching or application updates to user clients.

Application Refresh and Updates
IHA can supplement your staff for routine system and application tasks. These tasks can be at the platform level where we might assist or perform routine monthly O/S server patching, or healthcare application upgrade and service pack applies to the shutdown and startup of HL7 interfaces or other Healthcare Application. We have experience rolling out Healthcare Applications across user’s client.

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